Sirona Wellness Spa sends a reservation confirmation email 24 hours prior to all scheduled appointments. A minimum of 24 hours’ notice is required for any cancellation or reschedule.

24+ Hours’ Notice: No charge.

1–24 Hours’ Notice: 50% of the session rate will be charged.

Less Than 1 Hour / No-Show: 100% of the session rate will be charged to the account on file.

Late arrivals may result in a shortened session to avoid delays for subsequent appointments. The full session fee will still apply. Clients arriving more than 15 minutes late may be considered a no-show and charged accordingly.

If you are running behind, please contact us as soon as possible to notify our staff. As Sirona Wellness Spa operates by appointment only, late arrivals will reduce the remaining time of your scheduled service. Punctuality is essential to ensure the full benefit of your session. Clients arriving more than 15 minutes late will be considered a no-show, and the full session rate will apply.

To reserve a couples massage — whether in the same room or separate rooms — new clients are required to prepay for services. After booking, you’ll receive a detailed confirmation email outlining our payment process, cancellation policy, and rescheduling instructions.

Cancellation Policy:

- 24+ Hours’ Notice: If you cancel at least 24 hours before your appointment, your massage service credits will remain on your account for rebooking. If you prefer a refund, it will be processed accordingly. (Please note: new or rebooked appointments will require prepayment if a refund is issued.)

- Less Than 24 Hours’ Notice: Massage service credits are non-refundable if canceled with less than 24 hours’ notice.

- Same-Day Cancellations: A 50% fee of the total service amount will apply. In this case, both service credits will be removed from your account, and an account credit (equal to 50% of the total service fee) will be added for future use.

- No-Shows or Cancellations Within 1 Hour of Appointment: Both service credits will be forfeited and no refund or account credit will be issued.